Privacy policy

Welcome to Fittora's privacy policy.

Date: 19 April 2022

Fittora cares about your privacy and does everything to protect your personal information. This policy explains how we use any information you give to us when you visit our website, or that we obtain from your use of it, where you are based, and about your rights under the law.

IMPORTANT INFORMATION AND WHO ARE WE.

Below is the privacy policy outlining how Fittora obtains and uses your personal information as a result of your engagement with our website/app. This is any information given to us when you buy goods and services, or when you subscribe to our newsletter, place a query or request.
Fittora processes your personal data as the data controller (hereinafter referred to as “we,” “us,” or “our” in this Policy).

Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact us using the information below:

  • Email: hello@fittora.com
  • Postal Address:915, 225 Pacific Highway, North Sydney, NSW 2060
  • Telephone: +61 406 231 506
  • THE DATA WE COLLECT ABOUT YOU

    Personal data refers to any information about an individual that can identify them. It does not include anonymized data. We may collect the following types of personal data:

  • Identity Data: Name, age, body specifications, selfie and gender.
  • Contact Data:Billing address, delivery address, email, and phone numbers.
  • Financial Data: Payment card details
  • Transaction Data: Website/App transactions that provide details of payments made and other purchases made through our website.
  • Technical Data:Including, but not limited to IP address, browser type, operating system, and other such technology related data.
  • Profile Data:User identification code or user name, password, past purchase records, date and time, and preferences.
  • Usage Data:Details on website/app interactions and service usage.
  • Marketing and Communications Data:Preferences for receiving marketing materials.
  • We do not collect sensitive personal data, such as health or biometric records.

    HOW IS YOUR PERSONAL DATA COLLECTED?

    We gather personal data through direct interactions, such as:

  • Signing up for an account.
  • Signing up for our newsletter.
  • Performing purchases or making inquiries.
  • Providing feedback.
  • Further, we obtain Technical Data using cookies and other tracking technologies mechanisms. This may also include third party websites that we have placed cookies on, collecting information from the user.

    HOW WE USE YOUR PERSONAL DATA

    We use your personal data in accordance with the law. Common uses include:

  • Fulfilling contracts with you.
  • Complying with legal obligations.
  • YOUR LEGAL RIGHTS

    You have rights under data protection laws, including:

  • Access: Request access to your personal data.
  • Correction:Request correction of inaccurate or incomplete data.
  • Erasure:Request deletion of your data where applicable.
  • Objection: Object to the processing of your data, particularly for direct marketing
  • Restriction:Request suspension of data processing under specific circumstances.
  • Data Portability:Request transfer of your data to you or another party.
  • Withdraw Consent:Where consent is the basis for processing, you may withdraw it at any time.
  • To exercise any of these rights, we may require verification of your identity to ensure data security.
    For further details or to exercise your rights, please contact us using the information provided above.

    Changes to the privacy policy and your duty to inform us of changes

    We review this privacy policy regularly and encourage you to check for updates. The latest version will always be accessible via the ‘Privacy’ link in our website footer. It often helps when your personal data is correct and up to date to enable us to provide you with the best service. You are kindly requested to promptly notify us of any new personal information that may come about during the time you are dealing with us.

    Third- Party Links

    Our website may contain links to other websites and webpages, applications and plugins. When you engage with these links, it is possible that your data may be harvested or passed to other parties, by those web links in question. Please remember that we do not own these external platforms and therefore can in any way be held responsible for their privacy policies.

    Marketing

    We may use your data to let you know about associated products and special promotions. You will not receive any marketing information if you have not subscribed to it. We also provide links in the bottom of the emails to easily opt-out.

    Use of Cookies

    The cookies used in our website are suitable for enhancing your experience and obtaining statistics information. Cookies are quite small as they are basically textual information, which is stored on any part of a users’ hard drives when he or she visits a website that implements cookies.

    DATA SECURITY

    We implement robust security measures to protect your personal data against unauthorised access, loss, or misuse. Access to your data is restricted to authorised personnel who are obligated to maintain confidentiality.

    DATA RETENTION

    We will retain your data only as long as necessary to fulfil the purposes outlined in this policy, including legal and regulatory requirements. In the event of a complaint or potential legal proceedings, we may retain your data for a longer period.